Refund and Returns Policy

• Returns are accepted within 30 days of purchase. After 30 days, you cannot get a full refund or exchange.

• To be eligible for return, items must be unused, in the same condition as received, and in the original packaging.

• Certain products are not eligible for return, including:

  • Perishable goods (food, flowers, newspapers, magazines)

  • Intimate/sanitary goods

  • Hazardous materials, flammable liquids/gases

  • Gift cards, downloadable software, some health/personal care items

• Receipt or proof of purchase is required for all returns.

• Do not send your purchase back to the manufacturer.

• Partial refunds may be granted if items are not in original condition, are damaged for reasons not due to their error, or are returned after 30 days.

Refund Process

• Your return will be inspected, and you’ll be notified by email whether your refund is approved.

• If approved, your refund will be credited to your original payment method.

• If you haven’t received your refund, check your bank, then contact your credit card company and bank. If still unresolved, contact them at Hello@LaLaLaila.com.

Additional Points

• Only regular-priced items may be refunded; sale items cannot be refunded.

• Exchanges are only for defective or damaged items. Contact Hello@LaLaLaila.com for exchanges.

• If your item was a gift, you may receive gift credit.

Shipping for Returns

• Items should be mailed to the address provided (request this via email).

• You are responsible for your return shipping costs.

• Shipping costs are non-refundable.

• For expensive items, use trackable shipping or insurance.

Contact: For questions, email Hello@LaLaLaila.com.